Jiglu Spaces
Improving efficiency through knowledge sharing is key. But most products to support this objective fail as they force people to change how they work. Jiglu Spaces intelligently brings structure to collaboration while minimising process change.
The collaboration challenge
In today's economy, organisations are focussing on improving innovation, optimising operations and increasing revenue. To meet these objectives many are now looking to their collective intelligence to deliver the required results.
Social networking and the rise of Web 2.0 have epitomised the rapid adoption of knowledge sharing in our personal lives. However, most information professionals are very much aware of the differences when it comes to collaborating in the work environment. They understand the human interactions that take place in an organisation and the way people want to work. However, few technology offerings take this into consideration. Instead, collaboration projects can fall by the wayside as they force people to fit into a rigid structure that doesn't match or support their everyday working processes.
Organisations generally agree on the many upsides collaboration has to offer, such as new business creation, the pioneering of new products, cross-selling, better customer service and cost savings through the sharing of best practice and decision making. But without an appropriate fit, collaboration can be barren in results and a costly and unfocused diversion.
It is not implementation or corporate culture that is the primary challenge – the benefits are clearly defined. It is finding a solution that mirrors the way people want to interact and work.
The Jiglu Spaces solution
Jiglu Spaces is a collaborative working environment suitable for organisations of all sizes. It seamlessly threads together the many conversations and documents people use in their work, such as when they research new projects, create reports or plan events.
Importantly, Jiglu technology works alongside users in a supporting role: participants simply create a space and begin their conversation. How people wish to communicate with team members is their choice. This can be as simple as using Jiglu Spaces as a distribution list to share e-mail and attachments, which will then be automatically indexed, cross-referenced and version controlled.
A fully-integrated wiki allows useful knowledge and documents to be captured and given more formal structure when required. A range of options make it easy for users to keep updated with activities in their spaces, including e-mail newsletters and custom homepages for each space plus topic alerts and a Facebook-style activity stream on their personal homepage.
Jiglu Spaces' benefits
A September 2009 study by McKinsey Quarterly found that when companies deployed Web 2.0 technologies in the enterprise it resulted in more innovative products and services, more effective marketing, better access to knowledge, lower cost of doing business, and higher revenues. Even greater benefits were obtained when organisations used these technologies to link themselves closer to their customers and suppliers.
Jiglu Spaces brings additional benefits to the collaboration process:
- Works in partnership with your staff, building from the knowledge sharing tool they use most: e-mail. This also reduces the risk of failure as it doesn't require everyone in a team to all be fully using a new tool if the project is to succeed.
- Automatically surfaces archive content that matches emerging content trends. This increases the value of new documents and conversations as well as encouraging knowledge re-use and reducing duplication of effort.
- Improves productivity by making information more findable and helping to reduce e‑mail overload.
- Requires minimal training, leveraging e-mail and familiarity with consumer Web 2.0 services to help users reach an appropriate proficiency level faster.
- Hosted and lightweight integration options mean it can be deployed tactically where needed, rather than having to justify a full enterprise roll-out from day one.
